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Bibliography and Further Reading / Resources: 1. Cava, Roberta, 1999 Dealing With Difficult People, Key Porter Books, Toronto 2. Bramson, Robert M. 1981 Coping with Difficult People, Dell Publishing, New York 3. Brinkman, R and Kirschner, R Dealing with People You Can’t Stand, McGraw Hill Toronto 2002 4. Isaacs, William Dialogue and the Art of Thinking Together, Currency, New York, 1999
5. Harper, Gary The Joy of Conflict Resolution, Transforming Victims Villains and Heroes in the Workplace and at Home – 2004, New Society Publishers 2004
6. Senge Peter The Fifth Discipline and The Fifth Discipline Fieldbook New York: Currency Doubleday 1994
7. Stone, Douglas. Patten Bruce, Heen, Sheila Difficult Conversations, How to Discuss What Matters Most, New York: Viking Penguin Books 1999
8. Edelman, Joel; Crain, Mary Beth The Tao of Negotiation, Harper Collins, New York 1994 9. Lundin, Stephen Fish! A Remarkable Way to Boost Morale and Improve Results, Hyperion, New York 2000 10. Schrock-Shenk, Carolyn and Ressler, Lawrence Making Peace with Conflict, Practical Skills for Conflict Transformation. Waterloo Ont. Herald Press 1999 11. Moore, David B. and McDonald, John M. Transforming Conflict. Sydney Australia, Transformative Justice Australia Pty Ltd. 2000
12. Kleiner, Art, Who Really Matters – The Core Group Theory of Power, Privilege and Success, Doubleday, New York 2003
13. Abdullah, Sharif, Creating a World That Works for All, Berrett-Koehler, San Francisco 1999
14. Heitler, Susan M. From Conflict to Resolution. New York: W.W. Norton & Co. 1990
15. Umbreit, Mark Mediating Interpersonal Conflicts, A Pathway to Peace. West Concord Minn. CPI Publishing 1995
16. Tannen, Deborah You Just Don’t Understand, Women and Men in Conversation. New York, William Morrow & Co. 1990
17. Glass, Lillian He Says, She Says: Closing the Communication Gap between the Sexes. New York: Perigree Books 1992
18. Gray, John Men are From Mars, Women are from Venus. New York: Harper Perennial 1992
19. Kolb, D.M. Her Place at the Table: Gender and Negotiation. In Lavinia H. (ed) California: Sage Productions 1993
20. Tauris, C. Anger: The Misunderstood Emotion. New York: Simon & Shuster Inc. 1982
21. Lederach, J.P. The Mediator’s Cultural Assumptions: Article in Paper “Mediation in North America: An examination of the profession’s cultural premises”. Sociology Dept University of Colorado USA 1987 22. Nathanson, Donald L. Shame and Pride: Affect, Sex and the Birth of Self. New York: W.W. Norton & Co. 1992 23. Goldhor Lerner, Harriet The Dance of Anger. New York, Harper & Row 1989 24. Ross, Rupert Returning to the Teachings, Exploring Aboriginal Justice Toronto: Penguin Books 1996 25. Zehr, Howard Changing Lenses, A New Focus for Crime and Justice. Waterloo, Ont. Herald Press 1995 26. Bush, Robert A. Baruch, and Folger, Joseph, P.The Promise of Mediation: Responding to Conflict Empowerment and Recognition, San Francisco: Jossey-Bass Publishers 1994
27. Carpenter, S., and Kennedy, W.J.D. Managing Public Disputes: A Practical Guide to Handling Conflict and Reaching Agreements, San Francisco: Jossey-Bass Publishers 1988
28. Constantino C. & Sicles-Merchant C, Designing Conflict Management Systems: A Guide To Creating Productive and Healthy Organizations Jossey -Bass Publishers, San Francisco, CA1996
29. Covey, S.R. Principle-Centred Leadership, Toronto: Simon & Shuster 1990
30. Fisher, R. and Brown, S.Getting Together: Building Relationships As We Negotiate Boston: Houghton Mifflin 1988
31. Fisher, R. and Ury, W. Getting to YES: Negotiating Agreements Without Giving In Boston: Houghton Mifflin 1981
32. Fisher, R. and Ury, W. International Mediation: A Working Guide, Cambridge: Harvard Negotiation Project 1978
33. Hoffman, B.Conflict, Power and Persuasion: Negotiating Effectively North York, Captus Press 1990
34. Janosik, R.J."Rethinking the Cultural-Negotiation Link" Negotiation Journal, 3, 1987: pp385-396 1987
35. Lax, D.A., and Sebenius, J.K. The Manager as Negotiator New York: The Free Press 1986
36. Moore, C. The Mediation Process: Practical Strategies for Resolving Conflict, Second Edition San Francisco: Jossey-Bass Publishers 1996
37. Ury, W. Getting Past No: Negotiation with Difficult People, New York Bantam Books 1991
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