Conflict Diagnostics: 

In every intervention we undertake at CanMediate International, the first step is to conduct a conflict diagnostic. This process provides us with the opportunity to begin to understand the scope of the situation, the players and the factors that have contributed to and are contributing to the current reality. This process normally includes:
▫    the sharing of information with the group about what they can expect from us and what we will expect from them
▫    a process for eliciting the perspectives of the various parties to the conflict (questionnaires, interviews, meetings)
▫    the provision of feedback to the group about the nature of the issues raised
The fundamental philosophy of this process is to engage the parties in a constructive, confidential dialogue designed to educate the intervention team about the nature of the situation and its dynamics. The goals and objectives of a Conflict Diagnostic are similar to a Workplace Assessment, however a Diagnostic tends to be less extensive in scope.

Workplace Assessments: 

What is a Workplace Assessment?

A workplace assessment is an assessment and review of the current organizational reality with the objective of identifying:

• areas that are working well;
  
• issues that may need to be addressed or resolved;
  
• contributing structural, systemic and personal factors;
  
• the willingness of those involved to work towards change.
  

Note: A workplace assessment is never a stand-alone process but should always be part of an integrated approach to resolving the issues identified during the assessment process.

An assessment can include:

• Confidential interviews with management and staff
  
• A review of existing policies and procedures
  
• Assisting the group to develop a list of issues and concerns
  
• Conflict analysis and mapping of issues
  
• A confidential report back to the group – which can be either verbal or written
  
• The sharing of common best practices
  
• Development of a process or dispute resolution mechanism that will best suit the situation